Help Desk

From a client perspective, it is frustrating when the little things do not work, they cause time to be wasted but do not necessarily warrant a technical onsite call out. Commuserv offers help desk support and has a team of technicians dedicated during business hours to servicing, supporting and resolving issues remotely.

To summarise the process briefly, customers either telephone or email an issue or concern through to techs@commuserv.com.au. This issue is given a case reference to ensure we can track the process and deliver promptly. Generally you are transferred immediately to one of the friendly help desk team who will guide you over the phone or remotely access your system using our RESCUE software and will commence troubleshooting and resolving issues. Where the issue is resolved remotely, you will be charged for only the time incurred as opposed to a minimum 1 hour onsite visit!

Where the issue is not resolved and requires onsite attendance, this will be advised and a technician dispensed with a clear understanding of what has been done prior to continuing and resolving the case onsite.