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Services
Commuserv offer a vast line of services. Please refer the panel on the left to review our professional service offering.Troubleshooting
Commuserv are able to assist with all IT issues. We are able to troubleshoot remotely using the Commuserv remote support system at any stage of the day. Whether the issue is large or small, simply call our office and our technical help desk will commence assistance by attempting to resolve the issue remotely.
At the stage of logging an issue, the experienced team at Commuserv will provide you with a case number for the problem to ensure that you and all our technical team have an accurate record of the problem and all actions taken. The help desk, if unable to resolve the issue remotely, will determine with you the urgency of the problem and may escalate the support to onsite technical assistance via our service manager.
Once the case has been completed, a report will immediately be forwarded to you via email, outlining the fix and the time taken. invoice for time and materials will then be sent out via email or post.
All labour services are charged in 5 minute increments and where onsite attendance is required, a one-way drive-time is charged for commuting from our office to yours. Where we need to return to review or continue additional work in relation to your initial request, no further drive-time charges are incurred. A minimum charge of one hour is applied for all work requiring onsite assistance.
Application development
Commuserv have a business unit of dedicated application developers. With in excess of 50 years of experience in application development and business analysis, the team can determine exactly what you require and develop a program to suit.
Our team of developers are available from Monday to Friday during business hours to discuss and develop any program requirements.
We have specialised skills in:
So, whether you require modification to an existing program or the creation of a completely new application, we are extremely excited to be part of the team who offer prompt and professional assistance in making it happen.
On-site consulting
On many occasions, businesses are presented with lots of different options. Commuserv have a team of specialists who are able to consult independently on various requirements or best practices.
The team at Commuserv, combined, have in excess of 100 years of experience in Information Technology. We pride ourselves on finding the most effective ways to utilise the latest technologies. We are here to help and give you the best possible solution for your business requirements.
Project management
Customers Australia-wide have received significant benefits from Commuserv’s wide range of services. Our greatest asset is our team of professionals who are skilled in the following areas:
Our team members are able to recommend best practices, and instigate and control entire projects from start to finish. This allows our customers to focus on their specialties and grow their own businesses faster, relying exclusively on Commuserv to quote, supply, install and manage all solutions.
Hardware/software supply
Commuserv are able to supply you with the world’s leading technology brands. While other IT vendors can supply you, Commuserv will also serve you. Our prices are extremely competitive and are backed by professional and technical skills in appropriate installation, documentation and training. At Commuserv, we ensure that your business gets the solution it needs, not just the supplies it requires.
If there are failures on a hardware level, we send one of our highly-skilled technicians to recover them promptly. We then offer the same technician to assist you with any cause and effect this may have on your software. This process generally eliminates the need to contact or contract additional parties – reducing further downtime, and of course, reducing overall expense to your business.
For larger requirements and quantities, we are also able to secure special pricing from all major vendors including Hewlett Packard, Cisco, Symantec, Microsoft and Blackberry.
The general turnaround time for customised quotations is 3 working days from the date of request. All prices quoted include a charge for installation and deployment based on your business’ application requirements and configuration. This ensures that the decision and expense are a complete picture, aiding in business budgeting.
P.O.S Suppliers
Commuserv are able to supply all Point Of Sale (P.O.S.) equipment requirements. We can supply and install:
If any of the above business equipment fails and needs repairing or servicing, a specialist from our team can be there to help you. We have a tailored maintenance package for every business. Please click here to see our service offerings.
Refer to our latest pricing on consumables. Just click here.
In South Australia, Commuserv are the exclusive installers of the ServeIT Point Of Sale Hospitality Product. For full information on this product, please click here.
Network design
With years of experience in networks for a variety of environments and sizes, Commuserv has used all manner of technologies to build networks for its clients. Whether it's a small wireless network for your home office, or a multi-site VPN solution, Commuserv remains focused on delivering stable, reliable and secure networks for you. To discuss this with a Commuserv representative, please click here to submit your inquiry.
Commuserv are Cisco-certified small business specialists for all network, and PABX and VOIP telephony needs. We personally use and successfully setup for many networks the industry leader in networking solutions.
Cabling services
Whether you're fitting out new premises, or just adding a couple of extra points for new staff, Commuserv has the resources to help you. Commuserv has an ACMA Open License for Cat 5, Cat 5e, Cat 6, Coax and Structured Cabling Systems.
Also available are licensed sub-contractors, for work on optic fibre, aerial and underground cabling. To discuss this with a Commuserv representative, please click here to submit your inquiry.
Database design
Commuserv specialises in building and deploying solutions that are based on Microsoft SQL Server and Microsoft SQL Server Reporting Services. This means that you can get the information you need to manage your business through the web, or via a purpose-built application that runs at your business location.
Website design
Depending on your style of business, you may need a large and complicated website or a basic website that simply lists your services and contact details. Most importantly, it has to be practical to use, and be appealing to your readers.
At Commuserv, our focus is on delivering a solution customised to meet your business' exact requirements. From initial brief, to launch date and beyond, Commuserv is here to help your business grow online. To discuss this with a Commuserv representative, please click here to submit your inquiry.
Client Server Solutions
Today, businesses of all kinds place huge importance on their IT infrastructure. At Commuserv we understand the importance of keeping your systems running. From the impact on day-to-day productivity, to the maintenance of the long term integrity of company data and backups, picking the right solution for your needs is of the utmost importance.
Commuserv's team of sales and technical staff are on-hand to provide analyses of your existing equipment and data. We then follow up with recommendations designed to fit with your business' future plans.
If you are a new business, or setting up a server for the first time, our wealth of experience allows us to offer advice in terms you'll understand. We can provide competitively priced solutions that you will find reliable and easy to use.
Talk with a Commuserv representative about solutions for your business here.
Internet Services
As a South Australian owned and operated business, Commuserv proudly supports SA's biggest and best ISP, Internode. With industry technical experience that is second-to-none, Internode provides a wide range of competitive, high-performance services and connectivity solutions for home users and businesses alike.
Commuserv's on-site installation services are available for wired and wireless Internet connections, and we are happy to support PCs, Macs, and a huge range of open-source and mobile devices.
3G Internet connections are becoming increasingly common, and Commuserv has equipped itself to support these services, irrespective of the carrier you have chosen. With contacts in every major carrier, we are able to troubleshoot and provide support on a range of devices, to ensure you get that important email.
Disaster recovery solutions
Time is everything. Having the balance between work, family and social life is increasingly difficult. We are all working longer, harder and striving to deliver our specialty better to our customer. In doing this, every employee in any company is reliant on software and data, and the consistent performance of these in order to achieve.
These are all concerns of any business and a massive focus of the Commuserv specialist team.
Realistically, companies fail to focus on how quickly they can return to work if a virus, software update, staff malpractice, hardware failure, fire or theft occurs. It is the per-hour cost of staff not being productive and the lost time in disasters that should make this a priority of any company’s management operations.
The team at Commuserv can determine the best mix of technologies and solutions. We can quote, install and document how the mix all comes together before the possibility of disaster. Once such systems are deployed, we have spare equipment in-house to create the test recovery points, ensuring the solution is an ongoing concern.
Commuserv are leaders in providing disaster-recovery solutions. We have proven results and extremely cost-effective solutions that can be tailored to any organisation’s needs. Why not take the time to sit with our team to discuss how Commuserv can best serve you?
Check out our latest deals here.
Multimedia Home Entertainment
Commuserv can take the stress out of setting up a multimedia or entertainment system for your home, office, or retail environment. With the dizzying array of options, it can be a frustrating and confusing exercise for the average user – when all you want to do is watch your movies and listen to your music.
With a range of commercial-grade, mid-range and luxury systems available, Commuserv has a solution for you. Click here to speak with a Commuserv representative about our multimedia and home entertainment services.
Auditing
Commuserv's auditing services cover all of your business' significant ICT assets, from desktop computers to servers, licensing, security and more. Commuserv also recommends this service if you are:
 | For audits relating to your communications charges, please see our partners at Audit IT |
Cisco Systems
A recent addition to Commuserv's suite of products and services is the range of network and communications technologies available from the world's largest provider of network equipment, Cisco Systems. The equipment on offer from Cisco represents the very best of breed, and will provide the most stable and reliable service and performance of any brand in their chosen field.
Cisco for Networks
For businesses with a high dependence on their electronic communications, Commuserv recommends hardware from Cisco Systems, guaranteeing the highest possible uptime for your network, and providing the most advanced feature sets including Virtual Private Networking, Quality of Service Data Transmission, VLAN control and more. Cisco Systems also has a significant presence in the voice sector, offering highly-configurable voice systems that utilise a range of communications technologies, delivering premium communications systems to businesses of all sizes.
Part of Cisco's Smart Business Communications System, Cisco's Unified Communications architecture offers a combined data and voice network for your business, catering for anywhere from 1 to 75 users. Significant savings in infrastructure and on-going communications costs can also be delivered when combined with an audit of your existing communications costs prior to deployment. Features included in Cisco's Smart Business Communications System are:
Click here to discuss any of Cisco's Unified Communications System with a Commuserv representative. To speak with an Audit IT representative regarding savings to your monthly communications charges, please click here.
Help Desk
From a client perspective, it is frustrating when the little things do not work, they cause time to be wasted but do not necessarily warrant a technical onsite call out. Commuserv offers help desk support and has a team of technicians dedicated during business hours to servicing, supporting and resolving issues remotely.
To summarise the process briefly, customers either telephone or email an issue or concern through to techs@commuserv.com.au. This issue is given a case reference to ensure we can track the process and deliver promptly. Generally you are transferred immediately to one of the friendly help desk team who will guide you over the phone or remotely access your system using our RESCUE software and will commence troubleshooting and resolving issues. Where the issue is resolved remotely, you will be charged for only the time incurred as opposed to a minimum 1 hour onsite visit!
Where the issue is not resolved and requires onsite attendance, this will be advised and a technician dispensed with a clear understanding of what has been done prior to continuing and resolving the case onsite.